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How taxibet88 Protects Your Personal Data

At taxibet88, your personal data is handled with a clear set of rules — what we collect, why we collect it, and who can ever see it.

Data encrypted in transitDANA, OVO, GoPay, QRIS transactions securedNo data sold to third partiesRetention periods clearly statedContact us to request data changes
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taxibet88 How taxibet88 Protects Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you need to request access to your personal data, correct inaccurate records, or ask us to delete information we hold about you, our privacy support team is available around the clock. You can reach us through any of the three channels below — we aim to respond to all data-related requests within 3 business days. Our team is staffed 24 hours a day, seven days a week, so even if you send a request from Jakarta at midnight, it enters our queue immediately.

Team online

Live Chat

Start a live chat session directly from your account dashboard. Our privacy support agents are available 24/7 and can locate your data records within the same session to begin processing your request.

Email Support

Send a detailed data request to our privacy email address listed inside your account settings. Include your registered phone number or DANA/OVO account reference so we can verify your identity before making changes.

Help Centre Ticket

Submit a formal ticket through the Help Centre tab in your account. Tickets are timestamped on receipt, assigned a reference number, and tracked until your data request is fully resolved and confirmed.

HOW WE HANDLE DATA

Six Ways We Keep Your Information Safe

Beyond collecting only what is necessary, taxibet88 applies a set of operational practices to keep your data accurate, secure and accessible only to you.

End-to-End Encryption

Every piece of data you send us — including DANA, OVO, GoPay and QRIS payment details — travels over TLS-encrypted connections. Stored records use AES-256 encryption so raw data is never exposed even inside our own infrastructure.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can review and withdraw consent for non-essential cookies at any time through the cookie preference panel in your account settings.

Account Access Logs

Every login to your account is logged with a timestamp, device type and IP address. You can view the last 10 sessions in the Security tab; if you spot an entry you do not recognise, contact live chat immediately to freeze access.

Data Retention Policy

We keep active account data for as long as your account remains open. After an account is closed, personal data is retained for five years to meet financial record-keeping obligations, then permanently deleted from our systems.

Third-Party Sharing Rules

We share data only with payment processors — DANA, OVO, GoPay, QRIS partners — and identity-verification services strictly necessary to complete your transactions. We do not sell, rent or trade your personal data with marketing companies or data brokers.

Data Correction Requests

If any detail in your account — name spelling, registered phone number, linked payment method — is incorrect, submit a correction request via the Help Centre. We verify your identity and update the record within 3 business days.

Your Privacy Questions, Answered Directly

The questions below cover what Surabaya and Jakarta account holders ask most about how we handle personal data. Each answer reflects the actual steps we take — not a generic policy statement. If your specific question is not here, live chat is the fastest route to a direct answer from our privacy team.

We collect your name, email address, phone number and payment method identifiers — such as your DANA wallet ID or OVO number. We also log the device type and IP address used at registration to prevent unauthorised account creation.

No. We share your data only with payment processors — DANA, OVO, GoPay and QRIS partners — and identity-verification services needed to complete transactions. Your data is never sold, rented or provided to advertisers or data brokers under any circumstances.

Submit a data-access request via the Help Centre ticket system or email us using the address in your account settings. Include your registered phone number to verify identity. We aim to deliver your data summary within 3 business days of verification.

After account closure, we retain your personal data for five years to meet financial compliance obligations. Once that period ends, all personal records — including transaction logs linked to DANA, OVO, GoPay or QRIS — are permanently deleted from our systems.

Yes. Open a correction ticket through the Help Centre or contact live chat. Provide the incorrect detail and the correct version. After we verify your identity, updates are applied within 3 business days and you receive a confirmation notification.

Open the cookie preference panel inside your account settings. From there you can keep essential session cookies active — which keep you logged in — while withdrawing consent for analytics cookies at any time. Changes take effect on your next page load.

Yes. Our data-collection and retention practices depend on local law. Where local law permits, you hold the right to access, correct or request deletion of your personal data. We apply protections in line with Indonesian personal-data regulations as they apply to our service.

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